The travel agency Euro Sava DOOEL Skopje takes the right to privacy and personal data protection of its clients seriously and responsibly, implementing all necessary technical and organizational measures to prevent unauthorized use of visitors’ and users’ data. The privacy policy explains how we (hereinafter sometimes “Eurosava”) handle data from you and your visit to https://www.eurosava.com (hereinafter our “website” or “web site”) to provide our service to you as visitors and users. More precisely, this privacy policy explains how we collect, use, process, and, in some cases, disclose personal data in connection with your use of the services.

Most of the data we collect is provided directly and voluntarily by you as a visitor to https://eurosava.com, through registration for receiving our latest offers and/or registration as a user/buyer of our package services via the website https://www.eurosava.com. Typically, the following information is requested: first and last name, dates of birth, email, residential address, phone number, etc. However, https://eurosava.com does not have access to your sensitive data, such as payment card details and/or bank account numbers. Your online transaction requiring the entry of confidential card information will be processed exclusively through the NLB Bank payment portal, which operates in accordance with the 3D Secure security principle developed by the international payment systems Visa International and MasterCard Worldwide. At the moment of payment with payment cards, the user (buyer) is redirected to a secure bank web page where they enter the confidential card data required for payment, while EUROSAVA, as the merchant owning this website, does not have access to this data at any point.

Additionally, when you visit our website or book a service through https://eurosava.com, our servers automatically (via cookies) record your visit and collect certain technical data and information, even when you do not actively provide it. The data does not include your content and is not generated personally by you but is related to your computer when you visit the website, including but not limited to the type of browser you use, operating system, the website you came from, and your Internet Protocol (“IP”) address. Cookies enable proper and optimal use of the website. More information about cookies is provided in point 6 below.

Any data provided by you may be used in one of the following ways: » to ensure that content is displayed in the most effective way for you and your computer and to tailor the site to your needs; » to fulfill and manage any obligations arising from any agreement concluded between you as a user and Eurosava; » to enable you to participate in the interactive features of the website; » to contact and inform you about changes to the site or the services we offer (unless you have stated you do not wish this); » to analyze how users use our site for internal marketing and research purposes; » to provide you access to the web shop through which your order—reservation of services—is processed. We will not resell your data to third parties or use it for marketing for the benefit of third parties.

We implement various security measures to maintain the safety of your personal data when you order, submit, or access your personal data. https://www.eurosava.com holds a valid "Secure Socket Layer" license, or "SSL," ensuring that the entry and provision of your data to our servers is securely encrypted. Additionally, any entry of confidential payment card data during an online reservation is transmitted via 128-bit SSL technology and then encrypted exclusively in the payment system provider’s (bank’s) database. No data you submit through the site will be disclosed to third parties except in the following cases: » as part of our reservation and service fulfillment procedures requested by you, basic data must be provided to a third party involved in service realization; » if we are obliged to disclose or share your personal data to fulfill a legal obligation (e.g., if we receive a court order or for the purpose of preventing fraud or other criminal activities); » we may share your personal data with third parties as part of the sale of part or all of the company and its assets to any third party or as part of any restructuring or reorganization, but we will take all steps to ensure that your privacy rights remain protected; » to protect the rights, property, or safety of Eurosava, the site user, or any third party. This includes exchanging data with other companies and organizations for fraud protection purposes. Beyond the above, we will not disclose any personal data unless you give us permission. In accordance with Article 27, Paragraph 2, Point 8, and Article 31 of the Law on Personal Data Protection, we declare that the website https://www.eurosava.com is hosted in the EU. As part of the services offered through the site, the data you provide may be transferred and stored in countries outside the European Union—for example, if one of our servers is temporarily located in a country outside the EU or if one of our service providers is based outside the EU. Additionally, we may exchange data with other equivalent national authorities located in countries worldwide. These countries may not have data protection laws similar to those in the Republic of North Macedonia. If we transfer your data outside the EU in this manner, we will take all steps to ensure your privacy rights are protected. If you use the site outside Europe, your data may be transferred outside Europe to provide you with the services. By providing us with personal data, you consent to such data being transferred or processed outside Europe as described above.

A “cookie” is a text file created by the website and stored on your computer, containing information about your online activities. The information in cookies does not include personally identifiable data you provide to our site and does not compromise it. Cookies are used to track user movement through the website, enabling an optimal user experience. Cookies help you use the site in the best way and help us offer you a tailored service. Two types of cookies are used—session (temporary) and persistent. Session cookies enable efficient functionality of https://www.eurosava.com and are automatically deleted when the user leaves the page. Persistent cookies are stored longer in the browser’s cookie file and help the site recognize you as an existing user, optimizing your navigation. Most browsers automatically accept cookies. Depending on the type of cookies, they may be stored for a shorter or longer period on your device. After some time, they are automatically deleted. Users can manually delete cookies or completely disable their use. Instructions for disabling cookies are found under the "help" or advanced settings option of your browser. If you disable cookies, some sites may not function properly. To use cookies, we need your consent. The homepage of the website displays a clear cookie notice. If you continue using the site after seeing this notice, we conclude that you agree to our use of the described cookies. If you choose not to accept cookies, this will not affect your access to most information on https://eurosava.com. However, some services or functionalities may not be fully available or functional.

We employ all available methods to protect your data from loss, destruction, unauthorized access, disclosure, or intrusion. We take reasonable measures to ensure timely and appropriate data updates. Despite these measures, no security measure guarantees complete (100%) security throughout the entire period. Upon your written request, Eurosava will provide you with personal access to all your personal data we hold (name, address, etc.). If you wish for your data to be corrected or deleted (within legal authorizations) or have any questions or suggestions regarding the protection of your personal data, you can contact us in person or via our email address. If you use a password, username, or other special access data on our website, you are responsible for taking reasonable steps to protect them.

Occasionally, at our discretion, this website may include information, references, products, and services from external entities whose websites we do not manage. Our privacy and personal data protection policy does not apply to these sites. Therefore, we are not responsible for the content and activities of these websites or their privacy policies and practices.

Parents and guardians are obliged to inform their minor children about the safe and responsible handling of personal data. Minors must not provide personal data without the approval of their parents or guardians.

Our Privacy Policy may change periodically without prior notice. If any changes are made to our privacy protection policy, they will be published on this page. Your use of the website implies that you accept any changes to the Privacy Policy.

By using our website https://www.eurosava.mk, you agree to this privacy policy.