What is included in the price?
The charter flight there and back with the airport taxes, the hotel for the nights you chose and the board shown with the room (for example all inclusive), for everyone in your search. Transfers and other extras are offered while you book and are shown in the price before you confirm.
How do I find a hotel?
Choose the departure date, the number of nights and who travels, and search. The list shows every hotel with a free room and its total price. On the left you can narrow it by hotel name, resort, stars and type of holiday.
How do I book?
Open the hotel, choose a room and press Reserve. Check the summary of your holiday, enter the travellers exactly as in their passports, tick the extras you want and continue to the payment.
How and when do I pay?
By card on the secure page of the bank. You pay a 30% deposit when you book. After we confirm the booking you receive a link by email to pay the rest, at the latest 15 days before departure. You can also pay in our offices or by bank transfer.
In which currency is the card charged?
Prices are shown in euro, and the card is charged in Macedonian denars at the fixed rate shown on the payment page, because payments in North Macedonia are made in denars.
When is my booking confirmed?
After the deposit is paid we confirm the room with the hotel, usually within one working day. You get an email as soon as it is confirmed. If the hotel cannot confirm, the deposit is returned in full.
How can I check my booking?
Open Check reservation in the menu and enter the booking number and the email you booked with. You see the status, the details of the holiday and what is paid.
Where do I get my documents?
The confirmation, the hotel voucher and the flight ticket are sent to the email address of the booking. Print the voucher or keep it on your phone: the hotel asks for it.
Which travel documents do I need?
Every traveller, including children and babies, needs a passport that is valid for the whole trip and for as long as the destination country requires. Check the entry rules for your citizenship before you book.
Can I change or cancel a booking?
Write to us as soon as you know. What is possible and what it costs depends on the date and on the type of offer; reduced prices such as early booking usually cannot be cancelled without cost unless you added the cancellation cover. The rules are in the General travel conditions.
What extras can I add?
While booking you can add a private or VIP transfer, travel insurance and cancellation cover. Each is shown with its price and is paid together with the holiday.
What if something is wrong at the hotel?
Tell our guide or the hotel reception at once so it can be put right during your stay. If it is not solved, write a short report with the guide and send us a written complaint within 8 days after you return. We answer within 14 days.
Are the flight times final?
The planned times are shown when you book. Charter flight times can change; we send the final times before departure.
Is my data safe?
We use your data only to carry out your booking and to meet our legal duties. Card details are entered on the bank's page and never reach us. The details are in the Privacy policy.
Did not find your answer? Write to us or call +389 76 456 232. See also the General travel conditions and the Payment terms.